Operations Manager, V Corps Strategy & Ops

Operations Manager, V Corps Own and grow the customer relationship across Joint Force commands, driving renewals and product uptake

Location:

Fort Knox, Kentucky, United States

Compensation: $170, USD / year

Job Tags:
Strategy & Ops

At each major headquarters under your responsibility, you will own the entire customer relationship from users to high‑level leadership, build strong trust, expand product usage, secure renewals and expansions, convey user needs to product teams, and enhance Onebrief brand visibility. You will also enable expansion to allies and partners and support collaborative operations across commands.

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
• Build strong relationships and trust with customers, positioning yourself as a trusted member of their team.
• Rapidly expand product usage until the most important and impactful workflows are in Onebrief.
• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
• Understand, request, and effectively leverage company resources to meet the goals of the company.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Your responsibilities aren't limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face‑to‑face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
• Align your team's efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands.

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and see you as a valuable member of the team.
• You deeply understand how military staffs function at echelon and want to apply that within V Corps. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the client’s first exposure to our product. No one is worried, because they know you’ve taken care of it.
• You can get things from large government organizations. Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls.
• You're technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• You're intense about our mission. It’s a core part of who you are.
• You're proactive and adaptable. Comfortable working autonomously or with cross‑functional teams, especially in fast‑paced or ambiguous settings.
• You communicate clearly, concisely, and candidly. Our company relies on you to assess the situation within your account and effectively…