AP Clerk

The Accounts Payable Clerk – Vendor Success plays a key role in supporting daily finance operations and maintaining positive vendor relationships. This position is responsible for resolving vendor payment inquiries, researching invoice issues, analyzing aging trends, and partnering cross-functionally to ensure timely and accurate payments.

This role is ideal for someone who is detail-oriented, analytical, service-focused, and comfortable working in a fast-paced, high-volume environment.

• Respond to Service Now tickets and partner with vendors and internal stakeholders to resolve payment issues within defined SLAs.
• Investigate and resolve discrepancies related to vendor invoices and payments.
• Monitor AP mailboxes and ensure timely follow-up on inquiries.
• Research unapproved vendor invoices in Microsoft Dynamics 365 (D365) and coordinate with business approvers.
• Analyze AP aging reports, with particular focus on invoices over 61 days outstanding.
• Identify and address invoices on hold, invoice type errors, and duplicate invoices.

• Create and analyze reports highlighting trends in past-due invoices and payment delays.
• Recommend process improvements based on data analysis and daily operational insights.
• Partner with cross-functional teams to streamline invoice processing and vendor onboarding workflows.
• Support the AP Payment team with time-sensitive vendor invoices (e.g., rent, utilities, telecom, internet, shipping, and web services) to prevent service disruptions.
• Coordinate across invoice processing and vendor onboarding teams to ensure accurate and timely payments.