Accounts Receivable Analyst

The Accounts Receivable (AR) Finance Analyst is responsible for managing the invoicing and collections process, ensuring timely and accurate billing, and maintaining strong relationships with customers. This role plays a key part in optimizing cash flow, minimizing overdue balances, and providing visibility into receivables performance through reporting and analysis.

The analyst works cross-functionally with Commercial, Logistics, and Credit teams to resolve discrepancies, monitor customer accounts, and support informed financial decision-making.

• Conduct daily monitoring of open and outstanding customer payments, identifying issues requiring escalation or corrective action.
• Partner with Customer Care and Customers to resolve complex customer billing, payment, and application issues.
• Review, correct, and reverse invoice posting errors as required, ensuring accurate customer account balances.
• Validate approved claims, deductions, and offsets, applying them accurately in accordance with internal controls.
• Ensure accuracy and completeness of AR reporting, including aging schedules and cash application status.
• Analyze recurring issues and define effective corrective actions.
• Serve as a key financial point of contact for payment-related escalations, collaborating with Finance, Customer Care, and Commercial teams.
• Reach out to key customers regarding payment plans, aging balances, and issue resolution by meetings or calls, as needed.
• Issue, review, and send invoices/credit notes daily.
• Maintain communication with customers on outstanding balances and payments status.
• Prepare a daily AR aging report for the team check-up meeting, showing all open invoices and key issues.
• Set up new customers in SAP.

• University degree preferred in Finance, Business Administration, Accounting or related field.
• Knowledge of billing processes, credit notes, and reconciliation practices.
• Knowledge of customer reconciliation practices and discrepancy resolution.

• Experience working with ERP systems, CRM platforms, and/or order management systems (SAP strongly preferred) for order entry, invoicing, and logistics operations.
• Hands‑on experience managing advanced AR functions, including aging analysis, dispute resolution, and payment application.
• Demonstrated ability to independently investigate and resolve discrepancies, including complex or non-standard transactions.
• Experience working in a high-volume transactional environment with strong attention to detail.
• Proven track record of working cross-functionally with Customer Care, Sales, Finance, and Operations teams.

• Fluent English (Spanish is a strong plus).
• Strong written and verbal communication skills, with the ability to manage Customer relationships professionally.
• Analytical mindset with strong problem‑solving capabilities and comfort working with operational data.
• Ability to work under pressure, manage tight deadlines, and prioritize effectively in a fast‑paced environment.
• Proficient with Microsoft Office (Outlook, Excel, Word); strong Excel skills are a plus.

Experience working with SAP (or similar ERP system) for invoicing and preparation of reports is required.