Senior Operations Controller

About Us

At The Pharmacy Hub
, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute medications, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

The Senior Operations Controller is responsible for the integrity of accounting operations and financial reporting while leading continuous improvement of the financial processes that support the business, including accounts payable, accounts receivable, inventory accounting, and operational controls. The role owns the monthly and annual close process, ensures statements are prepared in accordance with US GAAP, and serves as the company’s senior accounting authority.

As a key member of the Finance leadership team, the Operations Controller partners closely with operations, warehouse, procurement, and executive leadership to strengthen financial processes, enhance inventory accuracy, improve operational efficiency, and support scalable business growth. They translate knowledge of product, inventory, and cash flow into efficient, well‑controlled financial operations.

Key activities include leading process improvement initiatives, supporting ERP implementation and optimization, establishing scalable accounting workflows, building best‑in‑class controls, developing standardized procedures, training cross‑functional teams, and driving automation. The Controller is the primary liaison for external auditors and CPA firms, overseeing audit readiness and coordinating all audit requests.

• Own and manage the monthly, quarterly, and annual close cycle across multiple affiliated organizations; prepare and review journal entries, account reconciliations, and supporting schedules to ensure the general ledger is accurate and closed on time.
• Prepare financial statements in accordance with US GAAP and present results to the CFO with variance explanations.
• Maintain the chart of accounts and general ledger structure within the ERP system; ensure consistency of account coding.
• Coordinate with FP&A to ensure actuals are reflected in models, forecasts, and variance analyses; provide accounting inputs to budgeting and planning.

• Lead evaluation, selection, and rapid implementation or migration of the ERP platform, minimizing disruption.
• Redesign the AP process to resolve current issues and establish a standardized, automated workflow.
• Build the AR function, replacing ad‑hoc practices with automated invoicing, collections, and dispute‑resolution processes.
• Convert manual, error‑prone processes into documented, automated procedures.

• Develop a full understanding of the business model, product flow, and warehouse/inventory operations.
• Partner with warehouse, purchasing, and operations teams to ensure accurate inventory processes reflected in the ERP and financial systems.
• Train non‑financial staff on relevant inventory and financial‑control procedures.
• Monitor and account for inventory adjustments, write‑offs, and shrinkage; own inventory accuracy.

• Serve as primary contact for external auditors and CPA firms; maintain audit‑ready work papers, PBC lists, and reconciliations year‑round.
• Design, implement, and maintain internal controls across ordering, receiving, inventory, and auditing processes.
• Ensure compliance with accounting standards, tax obligations, and regulatory requirements.
• Identify control gaps and draft policies to formalize best practices.

• Take direct ownership of department improvement.
• Manage the Senior Accountant, Financial Analyst, and Accounts Receivable Specialist; set expectations, review work, and develop capability.
• Drive a culture shift toward accountability, documentation, and continuous improvement.
• Own external relationships with vendors and clients to ensure timely payments and dispute resolution.
• Support CFO in…