Accounts Receivable Specialist

The Accounts Receivable & Credit Specialist is responsible for managing daily accounts receivable, cash application, billing, collections, credit administration, and account reconciliation activities. This position works closely with customers, department managers, the CFO, Front Desk, and other internal teams to ensure accurate billing, timely payment processing, effective collections, and accurate month-end account reconciliation.

• Balance daily activity for the Front Desk, Banyan Pilot Shop, and Jeppesen, including cash, credit card, check, and other payment transactions.
• Post and reconcile daily payments received to customer accounts.
• Post and balance daily sales from other departments, including Avionics, Maintenance, and Parts Solutions.
• Review bank activity daily for wire transfers, ACH payments, and other electronic deposits.
• Balance daily cash and credit card transactions to the general ledger and accounting system.
• Prepare bank deposits and reconcile deposits to system postings.
• Reconcile returned checks and ensure appropriate follow-up and account adjustments.
• Maintain petty cash and prepare daily change orders as needed.
• Verify the accuracy and integrity of new customer accounts.
• Correct billing, payment, and posting errors and communicate necessary adjustments to the appropriate parties.
• Work with the Front Desk to resolve and clear open-item transactions.
• Research customer account disputes and respond to billing questions in a timely and professional manner.
• Provide customers with copies of invoices, statements, and other billing documentation as requested.
• Review work orders closed by each department on the previous business day to ensure accurate and timely billing.
• Prepare and distribute monthly customer statements and labels.
• Maintain recurring monthly digital signage invoices and related tracking logs.
• Process monthly credit card transactions and maintain accurate records.
• Send weekly account and activity summary emails to appropriate personnel.
• Work with AvFuel regarding credit card payments, discrepancies, and payment-related issues.
• Investigate credit card chargebacks and coordinate follow-up to secure repayment when appropriate.

• Monitor customer accounts and actively collect past-due balances.
• Provide the CFO with regular updates regarding past-due accounts, collection issues, and potentially problematic customers.
• Meet quarterly with department heads to review customer aging and outstanding balances.
• Review, process, and verify new credit applications.
• Conduct and document trade and bank reference checks for prospective customers.
• Answer incoming credit inquiries regarding customer accounts from other businesses and vendors.
• Request, verify, and maintain annual Resale Certificates and related documentation.
• Prepare required documentation and file liens in a timely manner when necessary.
• Maintain accurate credit and customer account records.

• Complete all procedures required to close the monthly accounts receivable cycle.
• Ensure all billing, cash application, credit card, and account reconciliation activities are completed accurately and on schedule.
• Reconcile accounts receivable activity and identify discrepancies requiring correction.
• Maintain accurate documentation and records to support accounting and audit requirements.

• Communicate professionally and courteously with customers, coworkers, department managers, vendors, and company leadership.
• Maintain strong working relationships with all company departments to resolve billing, payment, and account issues.
• Follow all company policies, procedures, work instructions, and applicable regulations.
• Maintain confidentiality of customer and company financial information.
• Comply with all company safety rules and requirements.
• Perform other related accounting, credit, and accounts receivable duties as assigned.

• Previous experience in Accounts Receivable, Credit, Billing, Collections, or Accounting preferred.
• Experience handling cash, credit card, ACH, wire transfers, and check payments preferred.
• Experience with accounting software or ERP systems preferred.
• Strong Excel and computer skills preferred.
• Aviation, FBO, aviation services, or related industry experience is a plus.
• High school diploma or equivalent required; additional accounting coursework or education is a plus.
• Strong written and verbal communication skills.
• Professional, dependable, organized, and detail-oriented work styl