Body Shop Concierge - Ed Morse Bayview Cadillac Lauderdale, FL

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse is currently seeking a Concierge to join our team!

• Greet visitors - starts the process for writers (educate customers in the process and get forms filled out with customers’ information)
• Answering calls for the Collision Center, screening, and forwarding incoming phone calls, taking messages, and responding to general inquiries in person, by phone, or email. Ensuring smooth initial interactions and efficient administrative flow, creating a positive first impression.
• Point of contact for customers on weekly updates if required.
• Processing payments, handling receipts and coding payments
• Code all EFTs payments from insurance and add a copy and note customer’s file
• Open RO for writers
• Book ROs and or Close ROs when needed
• Closing out rentals in ARMS
• Informing Hertz or Enterprise of the return of a rental so they can pick it up from our location
• Assisting customer notifying Enterprise or Hertz when a customer needs a rental vehicle or the rental is returned to our facility.
• Provides essential Administrative Support (scheduling, data entry, ordering supplies, maintaining files, and assisting staff with clerical tasks to ensure smooth office operations and a professional first impression)
• Receives and distributes communications / Handles mail for the Collision Center
• Schedule drop off and or estimates appointments for writers
• Schedule new assignments for Allstate Account
• Maintain electronic calendars for staff
• · Managing office supplies
• Keeps receivables up to date for the collision center and gives support to accounting by sending a weekly report to ensure payments are posted to the correct account
• Daily email sent to accounting with deposits information from previous day
• Make sure all payments are received from the insurance and customers before the vehicle is delivered back to the customer
• Provide assistance with check request when needed
• Weekly Update Tesla Web
• High inbound call volume on multi-line phone system
• Excel and Microsoft Word experience preferred
• Bilingual preferred but not required
• Part time, must be able to work a flexible schedule including mid-day, evening & weekend shifts

To successfully secure this position, you must: be a positive, cheerful, mature person with a “smile" in your voice. In addition, you must be reliable, punctual, and professional.

• Must have phone operator or front desk receptionist experience
• Previous Automotive/Dealership experience preferred
• Good communication skills
• Professional appearance and demeanor
• Excel and Microsoft Word experience preferred
• May require weekend availability
• Must be able to pass background and drug screening

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential!
  -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including:
  Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training