Receptionist​/Ambassador of First Impressions

Receptionist & Ambassador of First Impressions Required

Work Hours:

Monday-Friday 8:15 am - 5:30PM
*** Please be sure to read until the bottom on this job posting, as there is special instructions for applicants to follow to be considered for the position
*** About Kelley | Uustal

Kelley | Uustal is one of the nation's premier trial law firms, dedicated to fighting for individuals harmed by dangerous products, corporate misconduct, and medical negligence. Through landmark verdicts and precedent-setting cases, our attorneys have helped shape legal standards while dramatically improving the lives of our clients and their families.

At Kelley | Uustal, everything comes back to one core truth:

Achieving exceptional results requires more than great attorneys—it takes talented professionals across every area of the firm working together to tell compelling stories, elevate our brand, and support our mission. We are committed to fostering a culture of excellence, creativity, innovation, and continuous learning.

If you're creative, curious, and eager to gain hands‑on experience while contributing meaningful work, we'd love to hear from you.

Can you imagine going to work every day knowing that you’re making a positive difference?

We're looking for a Receptionist & Ambassador of First Impressions who enjoys connecting with people and creating exceptional experiences. This isn’t just a reception role-you’re the heart of our front office and the first impression of our firm.

You’re the kind of person who remembers names, notices the little things, and understands that meaningful relationships are built through genuine, consistent interactions. You take pride in making people feel welcomed, comfortable, and valued from the moment they walk through our doors or call our office. Through every interaction, you’ll deliver the warmth, professionalism, and exceptional service our firm is known for.

• Welcome every client and guest with genuine hospitality, whether in person or over the phone.
• Build authentic relationships with clients by remembering personal details, milestones, and preferences.
• Create a calm, organized, and inviting office environment.
• Answer and direct incoming phone calls with professionalism and efficiency.
• Coordinate appointments, meeting rooms, and client arrivals.
• Keep the reception area polished, stocked, and ready for visitors at all times.
• Anticipate client needs - whether it's offering a cup of coffee or simply recognizing when someone needs assistance.
• Maintain confidentiality while handling sensitive client information.
• Be the person clients remember—not because you had to help them, but because you genuinely cared.

This description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Duties may evolve to meet the needs of the firm.

• High school diploma or equivalent required; an associate's or bachelor's degree is a plus.
• Two or more years of experience in a receptionist, client service, hospitality, customer experience, concierge, or administrative role preferred.
• Bilingual (English/Spanish) strongly preferred.
• Exceptional interpersonal and communication skills.
• Professional, polished, and welcoming demeanor.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• High attention to detail and the ability to anticipate client needs.
• Positive attitude, dependable work ethic, and a genuine desire to help others.