Bilingual Administrative Assistant

PRV Audio is looking for a full-time Bilingual Administrative Assistant (Customer Service) to perform a variety of administrative and clerical tasks. As a Bilingual Administrative Assistant, you will be the first point of contact for our company. Our Administrative Assistant’s duties include offering administrative support across the organization.

• Multitasking and time-management skills, with the ability to prioritize tasks.
• Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Processing exchanges and refunds in ways congruent with our policies.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Provide general information regarding routine inquiries from customers, and refer non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager.
• Receives, sorts, and distributes daily mail/deliveries
• Maintaining a clean and organized workspace.
• Helping team members with other office tasks as designated.
• Perform general office duties, such as ordering office supplies and equipment.
• Perform data entry and research.
• Coordinate team meetings and company events.

• Good organizational and time-management skills
• Excellent verbal and written communication skills
• Working knowledge of office procedures and office equipment.
• Strong computer skills with emphasis on Microsoft Word and Excel.
• Excellent Customer Service skills.
• Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance).

No

Monday to Friday

High school or equivalent (Preferred)

Pompano Beach, FL

• Problem solver
• Detail-oriented
• Proactive

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Vision insurance
• A waiting period may apply