Bilingual Administrative Assistant

At PRV Audio Group, exceptional performance starts with exceptional people. We're a global engineering company developing innovative audio solutions trusted in more than 65 countries, through our brands PRV Audio and Timpano Audio. With manufacturing operations in Brazil, Italy, the U.S., and China, and headquarters in Fort Lauderdale, FL, our teams shape the future of Professional, Car, and Home Audio. What sets us apart isn't just what we build - it's the people who build it.

Join a team where your work directly shapes products used around the world.

Position Overview

PRV Audio is looking for a full-time Bilingual Administrative Assistant (Customer Service) to perform a variety of administrative and clerical tasks. As a Bilingual Administrative Assistant, you will be the first point of contact for our company. Our Administrative Assistant’s duties include offering administrative support across the organization.

Job Responsibilities:

• Multitasking and time-management skills, with the ability to prioritize tasks.
• Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls.
• Monitor call and mail histories to ensure that all customers have been assisted.
• Processing exchanges and refunds in ways congruent with our policies.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Provide general information regarding routine inquiries from customers, and refer to non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager.
• Receive, sort, and distribute daily mail/deliveries
• Maintain a clean and organized workspace.
• Help team members with other office tasks as designated.
• Perform general office duties, such as ordering office supplies and equipment.
• Perform data entry and research.
• Coordinate team meetings and company events.

Qualifications:

• Good organizational and time-management skills
• Excellent verbal and written communication skills
• Working knowledge of office procedures and office equipment.
• Strong computer skills with emphasis on Microsoft Word and Excel.
• Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance).