Service Scheduler - Customer Service

Service Scheduler - Customer Service | $22.00 - $25.00 per hour

Pay based on experience + earn performance incentives (Spiffs)

Monday-Friday, 8:00am
-5:00pm, with occasional overtime during busy seasons.

For more than 40 years, HI-VAC Air Conditioning Service has proudly served homeowners and businesses throughout South Florida. As a family-owned and operated company, we provide trusted HVAC services in Sunrise, Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, and nearby communities.

HVAC Service Dispatcher / Scheduling Coordinator

• Medical insurance with the company covering 50% of employee premiums
• Dental insurance fully paid by the company (HMO and PPO options available)
• Employer-paid vision insurance
• Paid time off
• Six paid holidays each year
• 401(k) plan with company matching
• Additional voluntary insurance options

• Family-owned company with a supportive, team-oriented culture where employees are valued.
• A+ rating with the Better Business Bureau and a 4.9-star Google rating, reflecting our commitment to exceptional customer service.
• Recognized with multiple Trane Distinguished Dealer Awards for excellence in customer satisfaction and ongoing technical training.
• Competitive benefits and opportunities to earn additional bonuses through our Spiff program.

• Answer incoming customer calls professionally and efficiently
• Coordinate and dispatch service technicians based on daily schedules
• Maintain regular communication with technicians throughout the workday
• Help ensure service vehicles are properly stocked with necessary materials
• Assist with parts ordering, inventory management, and warranty processing
• Prepare estimates and follow up on pending jobs
• Schedule return visits when ordered parts become available
• Keep customers updated on appointment times and expected arrival windows
• Maintain accurate customer records within the company's CRM system
• Perform additional administrative and office support duties as needed

• At least two years of experience in dispatching, scheduling, project coordination, customer service, or a similar administrative role
• Strong verbal and written communication skills
• Ability to build positive working relationships with customers and field technicians
• Experience with data entry, filing, and general office administration
• Proficiency with Microsoft Office applications
• Experience using cloud-based CRM software is preferred
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities
• High school diploma or GED

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

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Salary: $22.00 - $25.00 per hour