Public Service Aide

Job Title

Paraprofessional Law Enforcement Aide

The City of Sunrise is more than a workplace — it's a community built on our Three Pillars:
Customer Service, Collaboration, and Transparency. We're committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact. As a full-service municipality and one of South Florida's premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you're helping residents, shaping policy, or improving city operations, you'll be part of a team that's passionate about service excellence and community pride.

We take pride in being home to the back-to-back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise. Looking ahead, the City is exploring an Alternative Work Schedule designed to further support employee work-life balance — providing eligible staff with two three-day weekends per month through an every-other-Friday-off model.

This initiative is expected to roll out in the early part of 2026, reflecting our continued focus on flexibility and employee well-being.

This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties. Employees in this classification are responsible for assisting with law enforcement-related complaints which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance.

Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, incumbents exercise some independent judgement in the absence of immediate supervision in reacting to emergency situations. Supervision is received from a superior who establishes work schedules and reviews work through personnel observation and written reports for efficiency and effectiveness. An employee in this classification will be selected for a primary assignment that will include one of the following: staffing the reception desk at the main Public Safety Complex or department substations;

field assignment responding to and handling of calls for service, completing reports in the telephone reporting unit; providing traffic control at the Broward County Arena complex; working within the Support Services Unit or other administrative or specialized assignments that may be required or become available. An employee may be required to change from one primary assignment to another one on either a temporary or permanent basis.

Daily supervision will depend on the employee's primary assignment.

Reception Desk Staffing Assignment

• Works an assigned shift at the main entrance of the public safety building or at one of the police district substations. Greets visitors upon entering the building, ascertains the purpose of the visit and notifies the proper party that they have a visitor.
• Issues and collects visitor passes, obtains identification and prevents the public from entering restricted areas.
• Answers phones and directs calls to the appropriate person or unit for assistance.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Receives and signs for subpoenas and notices of deposition from County civil authorities and ensures that these documents are available for Department employees.
• Receives mail from external sources and distributes both inter and intra-Departmental mail.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Field Assignment

• Works an…