Administrative Assistant Ii

Requisition No: 883174

The Criminal Investigations Division encompasses all law enforcement and forensic components residing within the Department of Financial Services. This advertisement is for the Bureau of Insurance Fraud. This advertisement is for a Administrative Assistant II position which is a NON-SWORN position.

for additional information about the Department of Financial Services, Criminal Investigations Division

A high school diploma or its’ equivalent is required
.

• Proficient in using Microsoft Office Products (Word, Excel, Outlook, etc.)
• VALID Driver’s License from the Florida Department of Safety and Motor Vehicles by time of employment.

• A degree from an accredited college or university.
• Experience with My Florida Market Place  (MFMP) and/or the Statewide Travel Management System (STMS)
• Special consideration may be given to eligible candidates who have bilingual verbal and written skills that meet a critical need of the agency’s mission.
• Experience working in law enforcement agency, law firm, fire service industry, or government investigative agency.

• Ability to compile and analyze data for administrative decisions.
• Ability to communicate effectively verbally and in writing.
• Ability to communicate effectively.
• Ability to find information and identify essential information.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to establish and maintain effective working relationships with others.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to operate general office equipment.
• Ability to organize files and other records.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize, and coordinate work assignments.
• Ability to type letters, memoranda and other standard business forms in correct format.
• Ability to type and type information into a computer system.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Knowledge and ability to perform basic arithmetical calculations. Knowledge of basic filing practices.
• Knowledge of basic arithmetic.
• Knowledge of office procedures and practices. Knowledge of correct spelling, punctuation and grammar usage.
• Knowledge of standard business formats and styles for letters and business forms.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the techniques for handling telephone calls in a courteous and efficient manner.
• Must be able to accurately discern information from a telephonic, letter, or electronic written complaint.
• Must be able to accurately record information received via phone, email or letter onto a web form.
• Must be able to demonstrate proper phone etiquette.
• Must be able to listen to callers and accurately ascertain the complaint being made.
• Must be able to read, properly write, properly speak and clearly understand the English language.
• Must be proficient with Microsoft Outlook, Word, and Excel.

• Please include the names and phone numbers for the supervisor(s) and/or Human Resource Department for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must…