Event Registration Specialist

Job Description

This role is based in our Fort Lauderdale office.

As the Event Registration Specialist, you will play a key role in supporting and collaborating within the registration department for events produced by South Florida Ventures. In this role, you will work closely with the internal team to ensure seamless event registration processes while maintaining a direct relationship with our global exhibitors.

You will be responsible for addressing exhibitor inquiries and resolving issues promptly and professionally through various communication channels, including email, phone, live chat, and on-site/in-person interactions. Your ability to provide kind and efficient support will be essential in fostering positive exhibitor experiences.

Additionally, you will develop and maintain expert-level knowledge of our events, offerings, and internal systems to ensure accurate and effective communication. Your responsibilities will encompass supporting event operations and managing registration communications to contribute to the overall success of our events.

This role requires a commitment to being present in the office for five days each week, unless traveling for an event.

• Serves as a lead within the event group with open communication including the VP, sales, marketing, operations, and customer service
• Collaborate with SFV Registration department on specific requirements in required documentation for registration website builds to provide optimal exhibitor experience
• Facilitate acceptance testing to ensure quality and acceptance criteria are satisfied
• Oversee project life cycle from start to finish; maintain the current timeline for all events
• Weekly Pacing and Data Segmentation
• Manages registration implementation for extensive credential and/or conference programs
• Assist with onsite event operations such as ordering supplies, equipment, coordinating customer support programs and staffing; builds effective and efficient registration layouts
• Coordinates and supervises specialists and/or contract employees who provide ongoing support for registration operations.
• Become an extension of the ‘onsite team’ and foster a good relationship with colleagues.
• The ability to work outside of standard working hours to support exhibitors in different time zones
• Performs additional duties as assigned

Qualifications:
Qualifications

• Bachelor’s degree in Business Management, Information Systems or Management; or 3-5 years equivalent work experience.
• Ability to work with a team and manage one or more onsite employees
• 3-5 years of experience with SaaS, CRM, or Registration development
• Strong platform administration skills, ability to learn environment individually
• Strong analytical, problem-solving, and recommendation skills.
• Strong interpersonal skills and ability to manage stress well
• Proficient in the use of Microsoft Office applications – Word, Excel
• Ability to travel up to 40% of the time

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, five days a week . When you’re not spending time together in one of our offices or other workplaces

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to…