Data Entry Operator

Performs a variety of data entry related work in an assigned agency.

Works under close to general supervision according to set procedures but determines how or when to complete tasks.

• Queues customer applications for review and performs administrative review of customer applications prior to queuing.
• Assists customers via telephone regarding general inquiries. Directs phone calls to the proper agency as needed.
• Performs searches in systems for pending applications.
• Performs cashiering duties for receipts.
• Assists customers with applications in the public computer area.
• Sorts mail in order to determine which mail processor to use and/or direct it to the appropriate division/person.
• Resolves incomplete, problematic, contradictory, questionable data that is indicated on Work Orders, with appropriate Sections' Supervisors via telephone or in person.
• Attends meetings, classes, training, as well as initiates meetings, training, on an as needed basis; fills-out forms and other informational requests and directives; and completes questionnaires.
• Trains new Data Control personnel, sets-up workflow parameters, evaluates their processing capabilities and checks their corrections.
• Creates customized forms and charts upon request from any Sections' Supervisors.
• Performs related work as assigned.

• Requires one (1) year in data entry or closely related experience