Front Desk Administrative Coordinator

General Description:

The Front Desk Administrative Coordinator serves as the first point of contact for United Way Broward and plays a critical role in creating a professional, welcoming, and positive experience for clients, donors, visitors, volunteers, community partners, vendors, employees, and members of the public. Working under the direction of the Executive Assistant to the CEO, this position provides front-office, administrative, and executive office support while maintaining a high standard of professionalism, confidentiality, customer service, and office protocol.

• Performs basic office and front-office cleanup as needed to maintain a clean, organized, professional, and welcoming environment at all times.
• Greets and assists visitors promptly and courteously.
• Ensures visitors follow established sign-in and access procedures.
• Notifies appropriate staff of visitor arrival while maintaining appropriate confidentiality and security.

• Answers a high volume of incoming calls professionally and efficiently.
• Accurately identifies the purpose and urgency of calls and routes callers appropriately.
• Responds to individuals experiencing distress or crisis with patience, empathy, professionalism, and appropriate de‑escalation techniques.
• Follows established protocols for emergency or crisis situations and promptly escalates matters requiring additional intervention.

• Receives, sorts, and distributes incoming mail, packages, deliveries, checks, and other materials accurately and promptly.
• Coordinates incoming deliveries and ensures packages, documents, and other materials are promptly directed to the appropriate staff member or department.
• Maintains adequate supplies of copier paper, toner, office supplies, and other front-office materials to support uninterrupted daily operations.
• Provides conference room scheduling support to staff when applicable, including reservations and calendar coordination through Microsoft Outlook.
• Monitors copier and related equipment and coordinates service with appropriate staff for maintenance, repairs, and supply replacement.
• Maintains the reception, lobby, boardroom, visitor areas, and shared front-office spaces in a clean, organized, professional, and welcoming condition.
• Moves recycling bins to the designated parking lot collection area for regular pickup and returns them to the appropriate location following collection.

• Exercises discretion and confidentiality when interacting with donors, community leaders, vendors, and other external stakeholders.
• Provides administrative support for meetings, events, RSVPs, correspondence, and special projects as assigned.

• Participates in ensuring compliance and alignment with Council on Accreditation (COA) standards of practices as it relates to front-desk safety policies and procedures.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, all United Way staff are expected to be fully engaged in the organization's crisis plan and response efforts.
• Participates in professional development training identified through supervision.
• Performs other duties and responsibilities as assigned by the supervisor to support organizational needs and operational effectiveness.

Supervises:
This position has no supervisory responsibilities.

• High school diploma or equivalent required; additional education in business administration, communications, human services, or a related field preferred.
• Previous experience in a professional reception, customer service, administrative, healthcare, human services, or similarly…