PTSD Administrative Clerk

At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned.

Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned.

We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live:

• Tens of thousands of veterans represented
• $350M+ in lifetime benefits secured for the people who served
• 4.9-star client rating across 634 reviews

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place.

If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

True Vet Solutions is seeking a detail-oriented and organized PTSD Administrative Clerk to support clinical operations through medical record management and administrative coordination. As a PTSD Administrative Clerk it is essential that you always represent True Vet Solutions in a professional and positive manner. The ideal candidate demonstrates strong communication skills, proficiency in Microsoft 365, proficiency in Adobe Acrobat and the ability to work efficiently in a fast-paced environment.

• Answer incoming calls, initiate outgoing calls, texts, and emails to vets.
• Welcome vets to PTSD Dept including DBQ, iPTSD, etc.
• Outgoing calls, emails, texts - Introduction to PTSD Dept prior to DBQ and follow-up calls w/clients weekly.
• Monitors PTSD email box and Keap – uploads any evidence and/or information to appropriate file and/or location.
• Responds to clients and keeps PTSD Dept apprised of any important issues that may arise.
• Electronic Document/File Management (including but not limited to: Keap; emails; texts; PTSD and Vet drives).
• Assists with gathering evidence and follow-up.
• Monthly Call Campaign.
• Monthly Client Contact.
• Schedule/coordinate Hot Seat Phone Calls, place on PTSD Calendar and notify PTSD Team.
• Any other assigned tasks.

• High school diploma or equivalent required.
• 2-5 years’ experience in the medical field.(Preferred experience in mental health.)
• Knowledge of medical terminology.
• Excellent phone etiquette and verbal communications skills.
• Proficient computer skills with emphasis on Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management skills.
• Ability to maintain confidentiality and professionalism.
• Strong ability to work independently to complete all daily tasks required.
• Strong skills in problem solving.

• Daily coaching and real skill development, you will be sharper in six months than you have ever been.
• A clear path to grow; we promote from within and invest in the people who invest in the mission.
• A team that has your back, and a standard worth being held to.
• Work that lets you end the day knowing you changed the life of someone who served.

• Remote-first work, from anywhere in the USA.
• Employer-sponsored medical, dental, and vision coverage.
• Paid time off and company-wide holidays.
• Hospitality experiences and team…