Strategic Business Operations Analyst

Join to apply for the Strategic Business Operations Analyst role at Zelis

Join to apply for the Strategic Business Operations Analyst role at Zelis

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.



Position Overview

The Strategic Business Operations Analyst will support the Post Pay Operations Process Excellence team in managing and executing change initiatives aimed at scaling post pay operations to a global framework. This role involves collaborating with stakeholders to identify and implement improvements, analyzing data to drive operational excellence, and ensuring alignment with the organization’s long-term goals and objectives. The ideal candidate will possess strong analytical, problem-solving, and communication skills, as well as proficiency in relevant technologies and the ability to build authentic relationships across functions.

What You'll Do

• Analyze data and performance metrics to identify areas for improvement. Support cross-functional teams in implementing changes and monitor progress to ensure measurable improvements. Ability to translate and model data to make informed decisions.
• Collaborate with leadership to develop and implement inventory management processes to ensure optimal stock levels and efficient utilization of resources. Implement strategies to maximize inventory production.
• Assist in the development and execution of strategies to scale post pay operations globally. Coordinate with international teams to ensure consistency and efficiency across all operations.
• Conduct capacity assessments to determine the ability of the organization to meet current and future demands. Develop plans to address capacity constraints and optimize resource allocation.
• Work alongside the Process Excellence team to review and evaluate the performance of business operations of the Post Pay teams. Partner with the leadership team to recommend and execute adjustments as needed, conducting root cause analysis and developing action plans.
• Conduct benchmarking activities to ensure post pay operations are moving towards a world-class model. Research industry best practices and stay informed about the latest trends and innovations.
• Develop and execute project plans, resource management, risk assessment, and other key initiatives within scope, time, and in alignment with team strategy.
• Able to perform other duties as assigned.

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. Master’s degree preferred.
• Minimum of 4+ years of experience in business operations, strategic planning, or a related field. Experience in a senior analyst role is required.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Project management experience with a proven track record of successful project delivery.
• Ability to work independently and lead cross-functional teams.
• Ability to think critically and develop long-term strategies.
• Strong leadership skills with the ability to influence and motivate others.
• Flexibility to adapt to changing business needs and…