Engagement Specialist

Job Description

One of the best‑known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We are looking to hire a Specialist, Employee Engagement. This role supports the design, planning, management, and execution of Princess Cruises’ employee engagement programs, internal communications, and operational workflows. The Specialist works closely with the Manager, Employee Communications & Engagement and the Employee Communications and Content Specialist to ensure effective, timely, and well‑organized programs and communications across shipboard and shoreside teams.

This is a hands‑on, execution‑focused role that combines engagement program delivery with operational support to maintain consistent and high‑quality communication and employee experiences.

• Responsible for end‑to‑end operational development and tactical delivery of company‑wide engagement programs and recognition initiatives, ensuring alignment with company culture, values, and goals.
• Lead organization, planning, and execution of employee events, including town halls, conferences, recognition ceremonies, team activations, and other shoreside events, managing event budget.
• Oversee operational teams to ensure consistent execution of engagement programs across locations.
• Create materials that support engagement efforts and contribute to consistency.
• Manage program participation, engagement metrics, and feedback; maintain accurate records and provide reports to leadership.
• Develop and distribute engagement materials, toolkits, and event collateral.
• Ensure communication and engagement alignment with company culture, values, and goals across all campaigns and programs.
• Develop and manage a process for ongoing collaboration with Specialist, Crew Care and Fleet Engagement to align shipboard communication and engagement activities.

Internal Communications Support

• Coordinate with leadership to produce company updates and meeting‑related content deliverables.
• Collaborate with the Employee Communications and Content Specialist to deliver internal communications across email, intranet, digital signage, and other channels.
• Oversee content coordination and organization for communication campaigns.
• Maintain communication calendars, content pipelines, and distribution lists to ensure accurate targeting and effective reach of engagement communications.

Program & Operations Support

• Oversee recurring operational tasks including:
• Leading communication and engagement survey logistics, dashboards, and metric tracking.
• Administering the distribution and maintenance of recognition programs.
• Updating and maintaining distribution lists to support accurate and timely communications.
• Organizing shared documentation, templates, and SOPs for programs and operational workflows.
• Owning budget tracking, vendor coordination, and resource planning for engagement initiatives.
• Owning meeting scheduling, note‑taking, and follow‑up actions for program‑related activities.

• Problem solving:
  Anticipate and resolve logistical, scheduling, or resource challenges that arise during planning and execution of engagement activities. Identify gaps in program delivery or inconsistent execution across locations and proactively develop solutions, tools, and workflows to drive uniform engagement experiences. Use participation data and feedback trends to diagnose issues and implement targeted improvements.
• Impact:
  Directly influence brand reputation, employee engagement, and retention by supporting company‑wide communication and engagement strategies. Enhance the employee experience by delivering programs and campaigns that reinforce company culture and values across shoreside and shipboard teams.
• Leadership:
  Lead projects and manage resources, tools, and timelines for engagement programs and communication campaigns. Collaborate closely with design teams, subject matter experts, and internal stakeholders to…