Account Coordinator

Account Coordinator
- Business Development

The Account Coordinator plays a critical role in delivering exceptional service and support to Puro Clean's network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints.

This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company's strategic objectives.

• Program & Franchise Support
• Qualify and onboard Puro Clean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists
• Partner & Client Relationship Management
• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management
• Dispatch & Project Oversight
• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., Xact Analysis, Cotality, Puro Logic/DASH)
• Update and manage franchise zip code coverage areas
• Reporting & Communication
• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees
• Administrative & Special Projects
• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (3–5 annually), industry trade shows, and as directed

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with Google Workspace (Docs, Sheets, Chrome)
• Experience with industry tools/platforms such as:
• Xactware (Xactimate, Xact Analysis)
• Cotality including Puro Logic/DASH
• Fran Connect, Gibbis, Franchise Directory
• Mail Chimp, Puro Drive, Puro Clean Online Academy

With over 500 locations across North America and Canada, Puro Clean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Puro Clean Corporate.