Ops Performance Excellence Analyst-Government Operations Consultant Iii - 64906084

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Date:
Aug 12, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:881404

Agency:
Department of Health

Working Title:

OPS PERFORMANCE EXCELLENCE ANALYST-GOVERNMENT OPERATIONS CONSULTANT III -

OPS GOVERNMENT OPERATIONS CONSULTANT III -

PERFORMANCE EXCELLENCE ANALYST

OPEN COMPETITIVE OPPORTUNITY

This is a full time position that requires daily in-office and field work.

Previous applicants will not be considered.

This position requires you to work on site at one of our facilities located in Broward County.

DUTIES

As a member of the Organizational Development Team of the Florida Department of Health in Broward County, the Performance Excellence Analyst is responsible for improving the quality and efficiency of operations throughout the agency through analysis of business data and establishing improvements to processes and organizational effectiveness. This role includes the use of advanced technical skills and tools such as Office 365, Project, Visio, Publisher, SharePoint, Adobe Pro and Excel for procedures, protocols, and process mapping.

This position reports to the Director of Performance Excellence, and the essential duties are as follows:

Procedures and Protocols :
Is responsible for providing consultation, technical assistance, & feedback to managers & staff for the writing, revision, and implementation of DOH-Broward procedures & protocols per established time frames. Independent technical writing, composition, editing, maintenance, and refine policies and procedures of the organization within established time frames. Establish and maintain procedure tracking database. Create corresponding process maps for procedures and protocols.

Accreditation : is responsible for documentation, training staff, attending Performance Management meetings, writing procedures and plans to maintain and meet Public Health Accreditation/Reaccreditation requirements.

Customer Service :
Developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner/stakeholder processes. Activities include: develops customer service training; leads the client inquiry/complaint system & other listening points; tracks resolution of the client inquiry/complaint resolution process; oversight of call system contracts; develops & implements customer service standards; coordinates survey processes & oversees analysis of business results; reviews results of customer/ client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results.

Quality/Process Improvement :
Is responsible for providing training, consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps and support policies and procedures. Analyzes & facilitates improvement cycles & improvement teams including work groups, councils, & committees. Facilitates improvement teams. Implements the organization’s quality improvement process, provides technical assistance and consultation for programmatic plan implementation.

Research and analyzes industry best practices and benchmarks.

Strategic Planning :
Assists in the organization’s strategic planning process and provides technical assistance and consultation for programmatic strategic plan implementation.

Consulting and training :
Collaborates with managers & supervisors to provide consultation, technical assistance & training opportunities on local, state, & national levels. Participates in public speaking engagements to the community & other organizations as requested.

Performs additional duties as required.

• Knowledge of basic management principles and practices.
• Knowledge of the methods of data collection and analysis.
• Ability to coordinate a consultative…