International Case Coordinator

Job Details:

Job Location:

Fort Lauderdale, FL 33309, Position Type:
Full Time, Job Summary

The International Case Coordinator is a senior-level customer service leader responsible for overseeing and executing all aspects of air medical case management for international and travel-related transports. This role serves as the primary liaison between the company, patients, international hospital case managers, travel insurance carriers, international insurance partners, and internal operational teams to ensure seamless, compliant, and customer-focused patient transports across borders.

The Coordinator plays a critical role in mission oversight, relationship development, and driving growth by delivering exceptional service, strengthening referral partnerships with international hospitals and travel insurance/assistance companies, and supporting strategic expansion of REVA's international footprint.

• Ensure accurate intake, documentation, and coordination of international and travel‑insurance patient transport cases from request through completion, including cross‑border regulatory and customs documentation. 40%
• Maintain key existing relationships/partnerships with travel insurance carriers, international assistance companies, and international hospital networks as assigned, including assistance in selling or coordination of transports. 10%
• Coordinate closely with operations, dispatch, clinical teams, and flight crews to ensure timely, safe, and efficient execution of international repatriation and travel‑insurance transports. 10%
• Liaison for REVA Operations Center to Revenue Cycle Management Team on international insurance billing, travel insurance claims, and international hospital invoicing. Coordinate to provide process improvement and efficiencies for patient transport. 5%
• Partner with sales and leadership teams to support new international accounts, travel insurance carrier renewals, and international market expansion. 5%
• Act as a senior escalation point for complex, sensitive, or high‑priority international and travel‑insurance cases. 5%
• Work closely with communications center leadership to provide timely updates regarding international business and demographic changes, including competitive intelligence on travel insurance and international medical transport markets. 5%
• As a leadership position, will provide support to ROC operations as needed for Resource Manager duties and ROC support as needed. 10%
• Responsible for assuring that all international business activities are in compliance with designated REVA standards and applicable international regulations. 5%
• Other duties as assigned. 5%

Regular scheduled attendance.

• Indicate the percentage of time spent traveling: 10%
• Travel may include domestic U.S. and international travel; must maintain a valid passport and appropriate travel documentation.

Subject to applicable laws and REVA's policies, regular attendance is an essential function of the position. All employees must follow REVA's employment practices and policies.

May be responsible for direct supervisory duties if assigned a direct report. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; and addressing complaints and resolving problems. For Exempt Managers:
Managers who carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.

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