HVAC Customer Service Representative

EMCOR Group -  -  - Responsibilities:
Serve as the primary contact for customers, technicians, sales representatives, and service managers, maintaining strong professional relationships and delivering exceptional customer service.;
Accurately schedule and dispatch technicians for service calls, maintenance, and critical environments, ensuring they receive all necessary job information and documentation.;
Professionally manage high call and email volume with a positive demeanor and provide follow-up for every customer visit.;
Be available for on-call duty for at least two weeks per month and holidays as needed.;
Proactively identify operational gaps, workflow inefficiencies, and improvement opportunities, collaborating with leadership to enhance scheduling, communication, and customer experience.