Bilingual Receptionist

About the Firm

Kelley | Uustal is a nationally recognized trial firm known for advocating for people who have been harmed by negligence, dangerous products, or corporate misconduct. Our work changes lives — and the front desk is the start of that experience. At Kelley | Uustal, we put People first!

This role is the first impression of our firm. It sets the tone for every client, family member, guest, and partner who contacts us. We are looking for someone who takes pride in creating a professional and welcoming experience, who understands that empathy, timing, and communication matter.

This is not a passive receptionist role. This is a high-touch client experience role for someone who enjoys being organized, proactive, and polished.

• Greet guests warmly and professionally; set the tone for a calm & thoughtful experience.
• Manage client calls and route them accurately with impeccable phone etiquette.
• Read people well — provide empathy to clients who may be calling during very difficult life events.
• Keep the lobby, courtroom, and conference rooms organized, tidy, and presentable.
• Support general office coordination and assist internal staff with light administrative tasks.
• Support coordination of beverages, hospitality, and meeting needs.
• Use judgment to prioritize calls, needs, and visitors.

• Reliability and punctuality (non-negotiable).
• Strong phone etiquette and verbal communication.
• Ability to multitask without losing composure.
• Professional judgment and maturity.
• Customer service mindset — people feel better after interacting with you.
• Teachable — open to learning, feedback, and adjusting.
• Polished presentation & professional tone.
• Ability to handle occasional sensitive or emotional client interactions.

• Fully bilingual English/Spanish.
• 1+ year in a customer or client-facing role (hospitality, medical office, legal, hotel, retail, call center, etc.).
• Strong comfort with Outlook, Word, and general computer skills.
• Education:
  
  High school diploma or equivalent.

• Previous receptionist or front desk experience.
• Experience in professional services (legal, medical, finance, hospitality).
• Interest in long-term growth within a legal or professional setting.

• Full-time Position:
  Monday–Friday, 8:15am–5:15pm
• Competitive pay + benefits (Health, Dental, Vision, 401k, Paid Time Off, Employer-paid Life Insurance, Dependent Care, FSA etc.)

All information will be kept confidential according to Equal Employment Opportunities guidelines.