Creole Bilingual Call Center Representative

Bilingual Patient Service Representative (English/Creole)

2 Openings – 1st & 2nd Shift

Location:

Remote – Candidates may sit in EST or CST

• Monday–Friday | 8:00am–4:30pm EST (1st Shift)
• Monday–Friday | 11:30am–8:00pm EST (2nd Shift)

We are seeking Bilingual (English/Creole) Patient Service Representatives to provide exceptional service and support to our diverse patient population. In this role, you will assist patients with their scheduled appointments, financial clearance needs, or general inquiries—always ensuring a positive and compassionate experience. You may work in Financial Clearance or Scheduling depending on business needs.

• Collect and verify patient demographic and financial information for pre-registration.
• Obtain insurance authorizations and pre-certifications.
• Verify insurance, confirm eligibility, and review benefits.
• Follow department procedures for payment options, benefit verification, and financial counseling.
• Support team members when needed to ensure timely processing.

• Accurately schedule outpatient appointments.
• Provide clear instructions regarding tests, preparation, directions, rescheduling, and order-related inquiries.
• Handle lower to moderately complex appointment types.
• Answer patient questions with professionalism and empathy.

• Bilingual:
  Fluent in English and Haitian Creole (verbal and written)
• Strong customer service or patient service background
• Call center or high-volume customer support experience
• Proficiency in Windows and standard computer systems
• Excellent communication and problem-solving skills

This is a Contract to Hire position based out of Fort Lauderdale, FL.

The pay range for this position is $18.10 - $18.10/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.