Client Intake Specialist

Are you passionate about helping people during some of the most challenging times in their lives? Do you have excellent communication skills and thrive in a fast-paced, team-oriented environment? If so, we’d love to meet you!

We’re a fast-growing, small law firm in Fort Lauderdale, FL, looking for a Client Intake Specialist to join our dynamic team. This is a full-time, in-office position offering excellent training, advancement opportunities, and a supportive culture that values growth and collaboration.

When prospective clients reach out to us, they’re often facing one of the most stressful and emotional times in their lives. That’s why our firm is looking for someone with heart, professionalism, and a passion for helping others to join us as we continue to grow our Intake Department. As the Client Intake Specialist, you’ll deliver the ultimate client experience from the very first call.

You’ll be the reassuring voice on the other end of the line—listening with empathy, asking thoughtful questions, and helping clients feel understood and supported.

This is a vital role that combines customer service and administrative excellence, involving all aspects of client intake and retention. Success in this position requires the perfect balance of strong telephone skills, genuine compassion, and an investigative mindset to uncover the root of each client’s needs. The ideal candidate is tech-savvy, eager to learn new tools that streamline workflow, and confident in managing both data and relationships.

You’ll be working with multiple databases, so attention to detail and accuracy are key.

No prior legal experience? No problem. We provide thorough training to help you succeed. But if you do have a background in law and are ready to take the next step in your career, this could be the perfect opportunity to grow within our firm, as this position offers room for advancement, including the potential to move into a sales role as you develop your skills.