Technical Customer Service Representative

About Our Client

Our client is a highly respected leader in the aerospace, defense, and technical manufacturing industries, known for delivering specialized safety and restraint solutions for mission‑critical environments. With a long‑standing reputation for precision and innovation, they support some of the world’s most advanced applications where performance and reliability matter most.

Our client is seeking an experienced Customer Service Representative to support customer accounts, manage inquiries, process orders, and coordinate deliveries in a technical or manufacturing environment. This role is ideal for someone with strong communication, account management, and ERP/CRM system experience.

• Respond to customer inquiries, including technical and commercial requests.
• Prepare quotations, pricing, and RFQ responses.
• Maintain customer pricing and account information.
• Process sales orders, order confirmations, invoices, and shipping documentation.
• Coordinate lead times, delivery schedules, and customer updates.
• Utilize ERP and CRM systems for accurate order tracking and account management.
• Support military and technical customer accounts.
• Coordinate with internal teams to ensure customer satisfaction.
• Attend domestic industry events as needed.

• 5+ years of customer service, account management, or sales support experience.
• Technical degree or related background preferred.
• Strong written and verbal communication skills.
• Experience with CRM systems such as Salesforce, Zoho CRM, Hub Spot, or similar.
• Experience with ERP systems such as Sage, SAP, or similar platforms preferred.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.

• Experience supporting customers in military, defense, aerospace, manufacturing, or technical industries.
• Comfortable working with technical products and cross‑functional teams.
• Ability to travel domestically on occasion (approximately 5%).

Our client offers a competitive salary $60k+ Base Salary (Flexible DOE), comprehensive health benefits, 401k, PTO/Paid Holidays, room for growth, great company culture, etc.