Customer Order Coordinator; Spanish

Position: Customer Order Coordinator (Spanish Requirement)
An Amazing Career Opportunity for a Customer Order Coordinator with Spanish

Location:

Ft. Lauderdale, FL- onsite requirement

Language Requirement:
Spanish and English

Job

We are looking for a detail-oriented and customer-focused professional to join our team as a Customer Order Coordinator. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role, excellent problem-solving skills, and the ability to handle multiple priorities in a fast-paced environment.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and

Secure Issuance (SI):

Secure Issuance, part of HID Global, offers the world's broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries - from enterprise corporations and government agencies to financial institutions and universities - have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards.

With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our a Customer Support and Order Processing, you'll support HID's success by:

* Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.

* Verifying pricing, product availability, and shipping methods with customers.

* Monitoring backorders and coordinating their release when items become available.

* Collaborating with the Operations Manager to expedite backordered items as necessary.

* Following up with customers to obtain required shipping documentation.

* Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.

* Providing customers with timely updates on order confirmations, invoices, and tracking information.

* Responding to customer inquiries regarding stock, pricing, and order-related matters.

* Generating and issuing daily invoices.

* Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.

* Answering customer calls and emails promptly, delivering professional support.

* Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.

* Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.

* Maintaining an organized workspace and managing documentation for orders prior to shipment.

* Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.

* Supporting the annual physical inventory process, including counting and reconciliation.

* Performing additional tasks and responsibilities as assigned by management to support operational goals.

Your Experience and Background include:

* High School Diploma or GED required.

* Minimum of 2 years of experience in customer support or administration.

* Strong communication and interpersonal skills.

* Excellent organizational and time-management abilities.

* Self-motivated with a results-oriented approach.

* Ability to work in a team structure.

* Ability to communicate verbally and written with people inside and outside an organization.

* Ability to plan, organize, and prioritize work.

* Ability to obtain and process information.

* Previous experience in order processing or customer support.

* Strong communication and interpersonal skills to manage customer relationships.

* Proficiency in ERP systems and Microsoft Office tools.

* Detail-oriented with excellent organizational and problem-solving skills.

* Ability…