Ops Senior Clerk

OPS SENIOR CLERK -

This position requires you to work on site at one of our facilities located throughout Broward County. This is a full-time, in-office position. This is an OPS (Other Personal Services) position and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

This is highly responsible work assisting current and future clients of the Florida Department of Health Call Center. Work is specialized, and requires independent decision making. Must follow state, local and federal regulations for all programs. Work is performed in the FLHC office telephone room (appointment center) under the direction of Office Operations Manager I. Must be able to verbally communicate with others in a professional manner.

Must be able to speak and communicate with others to convey information effectively.

Schedules WIC appointments by telephone for services requested by client. Provide clients with information for school age required Immunization and information for adults Immunization. Schedules Dental appointments by telephone for services requested by client. Provide information and or schedules Refugee appointments by telephone for services requested by clients. Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.

Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and/or department(s) as requested. Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations. Ensures accurate completion and timely submission of all administrative records including, but not limited to, EARS, timesheets, travel and leave requests.

Attends staff meetings, conferences and in-service training programs as required and according to established procedures. Performs other related duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:
Knowledge and understanding principals and importance of customer service. Ability to communicate effectively fluently in English and fluently in Spanish. Ability to read and write in English. Ability to follow instructions. Knowledge of HIPPA rules and regulations. Skill in operating a personal computer. Skill in operating multi phone system. Ability to operate general office equipment. Ability to follow office procedures & practices.

Ability to organize & maintain filing systems. Ability to plan, organize & coordinate work assignments. Ability to establish & maintain effective working relationship with others. Ability to understand, interpret & apply applicable rules, regulations, policies & procedures. Ability to prioritize individual workload. Ability to frequently bend, kneel, reach, and sit or stand for long periods of time Ability to frequently use telephone, computer, copier and small hand tools, i.e.;

stapler, scissors, etc. Ability to locate information that is needed to daily task. Ability to work independently and or with little supervision. Ability to review data for accuracy & completeness.

Minimum qualifications:

Experience handling inbound customer calls in a fast-paced work environment. Experience interacting with customers and providing enhanced customer service over the phone or in person. One (1) or more years of clerical experience including data entry in an office setting. Bilingual fluent in English/Spanish.

Preferred qualifications:

One (1) or more years of experience working with the public or community agencies. Working knowledge of Women's Health, Dental, Immunization and WIC programs. Work experience scheduling appointments. Work experience demonstrating active listening skills and the ability to convey information verbally and written. Experience working in a call center setting providing professional customer support.

Where you will work:
Broward County