Lead Customer Service Representative

Job Description

The Lead Customer Service Representative @ La Posada provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.

Schedule:
Full Time| Tuesday
- Saturday 7:30am - 4pm

Pay Range: $17.50 - $18.00/hr

Paid Vacation / Sick Time / 7 Paid Holidays
Excellent
- Medical / Dental / Vision Benefits / 401K

Free Meal each shift

What will I do every day?

• Monitor residents, guests and or visitors coming in and out of the community
• Take the lead in the day-to-day adiministration of the move-in and welcome process
• Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk
• Assist residents with requests as needed
• Maintain a neat and clean front desk and entrance area
• Respond to emergencies and supply emergency personnel
• Audit records and files

What will I need to be successful in this role?

• Bring a smile to work every day
• Be a great team player
• High school graduate
• One to three years of senior living, customer service, or related experience preferred
• Experience with a high-volume phone call work environment preferred
• Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed

What’s in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

Kisco Senior Living is an Equal Opportunity Employer