Customer Service Manager Davie, FL

Customer Service Manager

We are seeking an experienced Customer Service Manager to lead client service operations, drive customer satisfaction, and develop high-performing service teams throughout South Florida. This role is responsible for improving service delivery, managing client relationships, resolving escalated issues, and implementing processes that enhance the overall customer experience.

• Lead and develop a customer service team, providing coaching, training, and performance management.
• Ensure exceptional customer experiences through timely issue resolution and proactive communication.
• Manage escalated customer concerns and implement solutions that strengthen client relationships.
• Develop and monitor service KPIs, including response times, customer satisfaction, and resolution metrics.
• Collaborate with sales, operations, and recruiting teams to ensure seamless service delivery.
• Identify opportunities to improve customer service processes, workflows, and efficiencies.
• Analyze customer feedback, trends, and service data to drive continuous improvement initiatives.
• Build and maintain strong relationships with key stakeholders and clients.
• Conduct regular team meetings, performance reviews, and training sessions.
• Maintain accurate reporting, documentation, and CRM records.