Front Desk, Customer Service​/HelpDesk

Job Title

The Front Desk Associate serves as the first point of contact for residents, guests, and vendors.

The Front Desk Associate serves as the first point of contact for residents, guests, and vendors. This role focuses on providing excellent customer service, maintaining building security, and supporting daily operations within the condominium.

Key responsibilities include:

greeting residents, guests, and visitors in a professional and friendly manner; answering questions, providing directions, and assisting with resident requests; managing guest check-ins and visitor logs; answering phone calls and emails; directing inquiries appropriately; receiving and distributing packages, mail, and deliveries; maintaining a daily log of incidents, maintenance issues, and notable activity; keeping records of visitors, vendors, and service requests; coordinating with property management and maintenance staff;

assisting with scheduling amenities; monitoring common areas for cleanliness and reporting issues; ensuring lobby and front desk area remain organized and presentable. Full-time Mon-Fri 3pm-11pm. Compensation $18-$21 DOE. Please do not apply for this position if you live more than 30 minutes from the East Fort Lauderdale area.

High School Diploma or equivalency preferred. Prior experience working in a HOA, condo, or apartment building office preferred. Highly responsive and able to provide excellent customer service. Ability to create and develop long-term relationships. Multitask in a fast-paced environment. Capable and efficient in using computer systems including MSOffice, property management software, and email. Excellent oral and written communication skills. Self starter and team player.

All hires are subject to a full background, reference checks, and drug screening.