Customer Service Administrator Job in Fort Lauderdale, FL

Customer Service Administrator

We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. In this role, you will act as a central point of contact for customers while helping internal teams deliver a consistent and responsive experience. The ideal candidate brings strong organizational skills, sound judgment, and a commitment to accurate, high-quality service.

Responsibilities:

• Serve as a primary contact for customer inquiries, providing timely updates and clear communication throughout the service process.
• Partner with departments across the business to help ensure work is completed accurately and within expected time frames.
• Monitor service activity and follow up on open items so customers remain informed on status and next steps.
• Review completed orders or service records to confirm charges align with customer agreements and approved terms.
• Maintain organized documentation, account notes, and administrative records to support daily operations and reporting needs.
• Handle inbound and outbound customer communication professionally, resolving concerns and escalating issues when appropriate.
• Support a collaborative workflow by coordinating with internal stakeholders to address service questions, billing concerns, and account needs.