Concierge Specialist

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Schedule: Hour of operations Monday - Friday 10:30 am - 6:30 pm

At Vacatia, we’re transforming the vacation ownership experience making it more transparent, service-driven, and owner-focused. As we continue to grow and support resorts across our expanding portfolio, we’re looking for a Concierge Specialist who is passionate about delivering exceptional service and strengthening owner relationships.

In this role, you’ll serve as a trusted resource for timeshare owners, helping them navigate their ownership experience with clarity and confidence. From answering questions about maintenance fees to supporting exchange memberships, you’ll play a key part in protecting the owner journey and elevating the Vacatia standard.

• Build the Future:
  Be part of a modern hospitality company redefining the vacation ownership model.
• Impact That Matters:
  Your interactions directly shape owner satisfaction and long-term loyalty.
• Innovation at Scale:
  Work across integrated systems and departments to create seamless experiences.
• Autonomy and Ownership:
  
  Take initiative in resolving concerns while collaborating with leaders across resorts.
• Culture of Growth:
  
  Grow your skills in a company that values development, accountability, and performance.

• Answer inbound phone calls from timeshare owners, delivering prompt and professional service.
• Assist owners with questions regarding maintenance fees, real estate taxes, and ownership usage.
• Process maintenance fee and real estate tax payments.
• Create Intent-to-Deposit requests for home weeks with exchange networks such as RCI and Interval International.
• Confirm owner usage weeks and provide exchange identification numbers as needed.
• Make outbound calls for follow-up and resolution support.
• Respond promptly to owner emails and follow up on internal Buzz communications.
• Coordinate with the Equity Department to assist owners in becoming current on maintenance fees or mortgage balances.
• Escalate urgent issues or red flags to leadership as appropriate.
• Partner with Resort General Managers to resolve owner concerns related to their resort experience.
• Maintain accurate documentation and follow company protocols and compliance standards.
• Perform other duties as assigned.

• High School Diploma or equivalent work experience.
• Strong customer service background emphasizing professionalism, positivity, and strong people skills.
• Clear verbal communication and concise written skills.
• Ability to read and interpret contract documentation and follow company protocols.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities.
• Prompt, reliable, and solution-oriented demeanor.
• Ability to solve practical problems and navigate a variety of ownership scenarios.
  Bilingual communication skills are a plus.

• Salesforce, Cloudbeds, Equiant,  , SPI, Max, Buzz, Jaguar, Email and Internet platforms, Completion of Security Awareness Training

• Office environment with moderate noise levels.
• Regularly required to sit, walk, push, pull, and reach with hands and arms.
• Frequent use of computers, telephones, printers, copiers, calculators, and related office equipment.
• May occasionally lift up to 15 pounds.
• Requires close vision and the ability to adjust focus.

If you’re ready to be the trusted voice owners rely on and want to grow your career with a company redefining vacation ownership Vacatia is the place for you.

Join us and help create a better way to get away.