Customer Service Representative
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-09-12
Listing for:
Venture Tech Solutions, Inc.
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Job Description & How to Apply Below
Cypress Creek Financial LLC
provides state licensed consumer financial services.
Position:Inbound Customer Service Representative Compensation
Starting Hourly Base Rate + Bonus(es) -$17.00/Hour
Pay: $17 per hour
Benefits- 401k w/employer match
- medical
- vision
- dental
- disability/life
- paid holidays
- paid time off (PTO)
- service time awards
On-Site / 6360 NW 5th Way Suite #102 Fort Lauderdale, FL 33309
ScheduleMon-Fri 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM
Days offOne week day and Sunday
Responsibilities- Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
- Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators ("KPIs")
- Greet customers in a courteous, friendly, and professional manner using company specific procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Answer billing questions by talking through components of customer accounts.
- Time Management
Skills:
the ability to organize and manage multiple priorities. - Outstanding organizational skills and great attention to detail.
- Ability to multi-task in a fast-paced environment is a requirement.
- Computer savvy: above average working knowledge of telephonic and CRM systems is important.
- Proficient in English/Spanish – Bilingual – preferred not necessary.
Full-time
Supplemental Pay Types- Bonus(es)
- Spiff(s)
Fort Lauderdale, FL 33309:
Reliably commute or planning to relocate before starting work (Required)
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