Customer Service Representative

Description We are looking for a Customer Service Representative to support daily customer and office operations for a Contract position based in Sunrise, Florida. This role is ideal for someone who communicates clearly, stays organized, and can manage a mix of customer interactions and administrative tasks with accuracy. The position requires strong attention to detail, comfort with computer-based work, and the ability to handle inquiries and documentation in a fast-paced environment.

Responsibilities:

- Respond to inbound and outbound customer calls professionally, providing timely assistance and resolving routine questions or concerns.

- Complete order entry and update customer or case information accurately within designated systems and records.

- Prepare, organize, and process forms, correspondence, and supporting documentation to maintain efficient office workflows.

- Perform clerical support activities such as scanning, mailing, faxing, and data entry while ensuring information is recorded correctly.

- Review information for completeness and follow up as needed to help prevent processing delays or errors.

- Use sound judgment to address service issues, escalate complex matters when appropriate, and contribute to positive customer outcomes.

- Support day-to-day administrative operations by maintaining organized files and handling task follow-through in a timely manner. Requirements - High school diploma required; additional office or administrative training is preferred.

- Prior experience in customer service, call center, or office support environments is preferred.

- Bilingual fluency in English and Spanish is required.

- Intermediate proficiency with Microsoft Excel and general computer applications is required.

- Ability to manage data entry and document handling with strong accuracy and attention to detail.

- Effective problem-solving and decision-making skills in a customer-focused setting.

- Must be able to successfully complete a background screening. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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