Client Services Representative

Description

We are looking for a Client Services Representative to create a welcoming and attentive experience for every visitor in Davie, Florida. This role serves as a key point of contact for clients, combining front desk coordination with thoughtful service guidance across multiple offerings. The ideal candidate brings strong communication skills, sound organization, and a customer-focused approach to supporting appointments, questions, and day-to-day client needs.

Responsibilities:

- Welcome clients upon arrival and deliver a warm, high-quality experience that reflects the organization's service standards.

- Oversee daily front desk activities, including appointment check-in and check-out, calendar management, and coordination across service lines.

- Respond to phone calls and general inquiries promptly, providing helpful information and directing clients to the appropriate resources.

- Introduce clients to available programs and services, including therapy, support services, and performance-focused offerings, in a clear and approachable manner.

- Recognize opportunities to recommend additional services that align with each client's needs and goals.

- Maintain accurate client records and enter updates into scheduling and documentation systems with close attention to detail.

- Collect payments and complete routine administrative tasks that support smooth front office operations.

- Partner with clinicians, trainers, and internal staff to ensure appointments and follow-up steps are handled efficiently.

- Reach out to clients regarding upcoming visits, service updates, and next steps to support continuity of care.

- Keep the reception area tidy, organized, and ready to provide a welcoming client-facing environment.

Requirements - At least 1 year of experience in customer service, client support, hospitality, healthcare, wellness, or a front desk setting.

- Strong verbal and written communication skills with the ability to build trust and rapport quickly.

- Confidence discussing services with clients and helping them understand options that may benefit them.

- Ability to manage multiple tasks at once while staying organized in a fast-paced environment.

- Detail-oriented demeanor with a service-oriented approach to client interactions.

- High level of accuracy, dependability, and follow-through in administrative work.

- Comfort using scheduling platforms, office software, or similar computer-based systems.

- Interest in healthcare, physical therapy, wellness, or sports performance services is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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