Call Center Support​/Elections

Job Summary

We are seeking Call Center Support Specialists for a temporary election-cycle assignment in Fort Lauderdale, FL. This onsite role supports a public sector election services environment where accuracy, professionalism, confidentiality, and strong customer service are essential.

This is an excellent opportunity for call center, customer service, administrative, receptionist, or data entry professionals who enjoy helping the public and working in a structured, team-focused environment. The role offers meaningful community impact, clear procedures, supportive team collaboration, and the opportunity to contribute to an important election operation.

The ideal candidate is reliable, detail-oriented, computer-savvy, and comfortable handling a high volume of inbound calls while providing courteous and accurate information.

• Answer a high volume of inbound calls in a professional, courteous, and timely manner.
• Assist callers with voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and related services.
• Research voter records using designated systems and provide accurate information based on established procedures.
• Enter, update, verify, and maintain data accurately in computer systems.
• Document caller interactions and provide clerical support to the voter services team.
• Maintain confidentiality when handling voter, public, and election-related information.

• Pay: $22.00 per hour.
• Job Type: Contract/Temporary.
• Location:
  
  100 percent onsite in Fort Lauderdale, FL 33309.
• Schedule:
  
  Monday through Friday, 8:30 AM to 5:00 PM.
• Additional availability required for extended hours, evenings, weekends, and holidays during the election cycle as operational needs increase.
• Assignment end date:
  November 9, 2026.
• Start date:
  
  ASAP after successful completion of all required pre-employment clearances and confirmation of official start date.
• Business casual attire required.

• Provide high-volume inbound call center support to voters and members of the public.
• Research voter information and accurately update records in computer systems.
• Support election operations through data entry, documentation, and administrative assistance.
• Follow established procedures while maintaining confidentiality and professional communication.
• Minimum typing speed of 50 WPM required.
• Valid Florida Driver's License in good standing required.
• Must successfully complete and clear a criminal background check and drug screening.
• Must be available to work the full assignment through November 9, 2026.
• Must be available for extended hours, evenings, weekends, and holidays as required.
• Must be comfortable working 100 percent onsite in Fort Lauderdale, FL.
• High school diploma or equivalent required.
• 3-5 years of related customer service, call center, administrative support, receptionist, data entry, or public-facing experience.
• Strong computer skills, including Microsoft Outlook, Word, Excel, web-based applications, and data entry systems.
• Excellent telephone etiquette, verbal communication, and written communication skills.
• Strong attention to detail, accuracy, reliability, and punctuality.
• Ability to learn new systems and procedures quickly.
• Ability to remain professional in a fast-paced, high-volume, deadline-driven environment.
• Ability to work independently and as part of a team while exercising good judgment.

• Prior experience in a high-volume call center environment.
• Experience supporting government, public sector, election, voter services, or community-facing programs.
• Previous administrative, clerical, receptionist, or data entry experience.
• Experience handling confidential information with accuracy and discretion.

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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