Customer Service Representative

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Full Time Clerical Mount Dora, FL, US

2 days ago Requisition

Salary Range: $16.71 To $22.14 Annually

Job Function:

Provide professional assistance to the public as the primary point of contact with the City. This position often represents the initial contact between the City and the customer; therefore professionalism must be exhibited at all times. Perform a variety of clerical, record-keeping and customer service duties related to services provided by the City. Work independently under general supervision of Customer Service Supervisor.

• Greets and assists customers in a pleasant and professional manner with various inquiries regarding City utility services in addition to providing information for general inquiries.
• Performs customer service functions, working independently and using initiative and judgment in dealing with workflow and uncertain situations.
• Receives and processes customers payments for monies owed the City for utility and other services, making change for customers paying in cash.
• Responsible for counting and balancing all cash and payments received in custody at all times.
• Maintains records, posts data and make arithmetic calculations with speed and accuracy.
• Reviews, maintains and updates current information in customer files as needed.
• Enters data for new and terminated customers, answers inquiries by telephone, in person and by mail.
• Prepares bank deposits on occasion.
• Interprets and applies City policies and procedures in daily operations.
• Prepares and completes work orders for various City services.
• At customer request, reviews all types of customer and utility data using various computer systems as needed to resolve customer bill complaints and inquiries.
• Performs majority of daily tasks using various computer software applications.
• Operates general office equipment and assists with customer service functions.
• Performs other duties as assigned by supervisor.
• Other duties as assigned by supervisor.
• Works regular City business hours.
• Performs other assigned duties

Knowledge, Skills, and Abilities:

• Ability to greet and deal with the public in a pleasant and professional manner in person, on the telephone or through the mail.
• Knowledge of utilities policies and procedures.
• Ability to communicate effectively in English, verbally and in writing.
• Knowledge of basic computer skills, ability to enter data into computer systems and to read and understand computer generated reports, working knowledge of Word and Excel.
• Ability to be bonded.
• Ability to work well with customers as well as other City personnel.
• Ability to remain calm and courteous under pressure from customers.
• Ability to read, interprets, and follow all City rules, policies, practices and procedures and use all safety equipment properly and with its intended purpose.

Required Qualifications:

• High School diploma or GED.
• Minimum two (2) years customer service experience.
• Must be bondable.
• A comparable amount of education and/or experience may be substituted for the minimum qualifications.
• Complete the required National Incident Management System (NIMS) training within 6 months of completion of probationary period.

Physical Demands:

• Ability to talk by means of spoken words.
• Acceptable eyesight (with or without corrections).
• Acceptable hearing (with or with hearing aid).
• Able to lift and /and or carry weights of five to ten pounds.
• Sitting most of the time.
• Standing for periods of time.
• Able to exert up to five pound of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be physically able to operate a variety of office machines and equipment including computer systems and components, copier, multi-line telephone, calculator, two-way radio, general office equipment, validator for cash receipts.

Environmental Conditions:

• Works inside in an office environment.
• May occasionally be required to work in an outside environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

Note:
Job Description s are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In…