OTC Call Center Lead - Operations & Team Coach
Listed on 2026-09-22
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Customer Service/HelpDesk
Call Center / Support, Customer Success Management, Bilingual, Customer Service Rep
Solis-Health-Plans is seeking an OTC Call Center Lead in Doral, FL to oversee a high-volume OTC benefits call center. You will guide agents, resolve escalations, schedule coverage, and monitor KPIs to sustain service levels.
The role requires 2–3 years in call centers, with leadership experience, and bilingual English/Spanish abilities. An associate or bachelor’s degree is preferred; healthcare OTC knowledge is a plus. This is a full-time on-site position in Florida.
We are seeking a motivated OTC Call Center Lead
- Operations & Team Coach to join Solis-Health-Plans in FL, United States.
Join us at Solis-Health-Plans as our next OTC Call Center Lead
- Operations & Team Coach in FL, United States.
We are currently recruiting a OTC Call Center Lead
- Operations & Team Coach for our team in FL, United States.
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