Travel Coordinator

Join a high-performing operations team where you will manage complex travel logistics and deliver a best-in-class experience for physicians nationwide.

The Hayes Locums Travel Coordinator is responsible for arranging and managing business travel for Hayes Locums employees, consultants, and physicians, including flights, hotels, rental cars, and ground transportation.

This role is ideal for someone who thrives in a fast-paced, high-volume environment and delivers accurate, timely, high-touch service. We’re looking for someone reliable, customer service oriented, with strong communication skills, and who collaborates well within a team environment.

• Manage time-sensitive travel requests in a fast-paced setting
• Handle frequent schedule changes and complex logistics
• Provide white-glove, customer-focused support
• Ensure accuracy and responsiveness in all travel coordination

As part of a high-performing operations team, you will manage a large daily volume of travel requests while navigating frequent adjustments and evolving schedules.

You’ll play a critical role in ensuring travel runs smoothly by:

• Responding quickly to changes and disruptions
• Maintaining accurate and up-to-date trip details
• Supporting internal teams and external providers with professionalism and empathy

Delivering an exceptional customer experience is central to success in this role.

• Coordinate business travel including flights, hotels, rental cars, and ground transportation
• Partner with Assignment Coordinators and Sales Consultants to ensure accurate and efficient travel planning
• Deliver a best-in-class customer experience in all travel arrangements
• Review, process, and confirm travel requests submitted through CRM with a high level of accuracy and attention to detail
• Monitor travel in real time and adjust plans as needed
• Respond quickly to weather disruptions, airline issues, and schedule changes
• Keep travelers informed and supported throughout their journey
• Prepare and send credit card authorizations as needed
• Manage vendor relationships, including contract renewals, compliance, and service-level expectations
• Ensure vendors meet Hayes Locums’ standards for quality and service
• Partner with the Accounting team to ensure travel expenses are accurately documented, recorded, and billed
• Deliver high-touch, service-first support in all interactions
• Maintain professionalism and composure in a fast-paced environment
• Provide responsive, thoughtful support to internal teams and external partners

• Your regular work schedule will be 9:0° a.m. to 6:0° p.m., Monday through Friday, including a one-hour unpaid lunch break each day, for a regular 40-hour work week
• Eligible for one remote workday per week after completion of a 90-day training period, subject to maintaining good standing and manager approval

This position offers a base pay of $28.00 per hour. Based on a regular schedule of 40 hours per week, this equates to an estimated annualized compensation of $58,240, assuming full-time employment for 52 weeks per year. Because this is a non-exempt hourly role, actual earnings may vary based on hours worked. Compensation will be paid semi-monthly in accordance with the Company's regular payroll practices.

• Bachelor’s degree or equivalent experience in lieu of education
• 2+ years of experience in a professional office setting, preferably in travel or hospitality customer service
• 2+ years of experience with Sabre Global Distribution System (GDS)
• Excellent verbal and written communication skills, with the ability to communicate with clarity, professionalism, and a customer‑centric tone
• Exceptional attention to detail and a high level of accuracy in all work
• Strong customer service orientation with…