Assistant Manager

Location:

265 SW 27th Ave, FORT LAUDERDALE, FL, 33312

Proudly serving Fort Lauderdale, Plantation, Davie, Sunrise, Lauderhill, Oakland Park, Pompano Beach, and the greater Broward County area.

The Cleaning Authority
- Fort Lauderdale is a fast-growing residential cleaning company serving customers throughout Broward County.

We are looking for a motivated Assistant Operations Manager who enjoys working with people, solving problems, driving growth, and helping lead a team. Spanish fluency is a strong plus given our customer and team base. This is a customer-focused and operations-focused role. You will spend your day helping customers, supporting employees, improving office performance, and contributing directly to company growth - including regular local travel to customer homes throughout Broward County for quality inspections.

• Follow up on leads and convert prospects into customers
• Handle inbound inquiries and schedule estimates
• Contact past customers and referral opportunities
• Help improve customer acquisition and conversion rates

• Resolve customer concerns professionally and efficiently
• Follow up with customers to ensure satisfaction
• Help reduce customer cancellations and improve retention

• Conduct phone screens and interviews for open positions
• Assist with onboarding and training new employees
• Support employee performance and accountability
• Help improve employee retention and workplace culture

• Manage and adjust daily cleaning schedules
• Coordinate routes and team assignments
• Conduct quality inspections at customer homes
• Maintain accurate records in our CRM and scheduling systems
• Assist ownership with operational improvements and special projects

• Fluent in English (Required).
• Spanish is a +
• Minimum 1 year of sales, customer service, office management, or supervisory experience
• Strong communication and problem-solving skills
• Organized and able to manage multiple priorities
• Valid Florida driver's license and a reliable car
• Comfortable using CRM systems, Microsoft 365 (Outlook, Excel, PowerPoint), and office software
• Must pass a pre-employment background check and drug screening (including marijuana/THC) as a condition of employment

• Leadership or supervisory experience
• Home services, hospitality, retail, or service industry background
• Recruiting or hiring experience

• Base Pay $880/week
• Weekly pay
• Performance Bonuses Additional bonuses based on:
• New customer acquisition
• Customer retention
• Reduction in customer cancellation rates
• Employee retention
• Overall office growth and performance
• Paid Time Off
• Paid Holidays
• Paid Training
• Professional Development
• Advancement Opportunities
• Career Growth

The Cleaning Authority
- Fort Lauderdale maintains a drug-free workplace. Employment is contingent on successfully passing a background check and drug screening prior to your start date.