Customer Service

Customer Relations Coordinator

Pay: $17–$19 per hour, depending on experience

Schedule:

Full-time, on-site

We are seeking an organized and detail-oriented Customer Relations Coordinator to support communication between customers, purchasing, logistics, and production within a metal fabrication environment.

• Enter and update customer orders, purchase orders, and job information in the ERP system
• Communicate order status, production updates, deliveries, and material needs
• Review paperwork for accuracy before releasing orders to purchasing or production
• Respond professionally to customer and vendor inquiries
• Track open orders and follow up to prevent delays
• Assist with shipping, delivery coordination, reports, spreadsheets, filing, and data entry
• Communicate with shop personnel while following all safety procedures

• High school diploma or equivalent
• 2–5 years of customer service, administrative, logistics, or manufacturing support experience
• Experience with Microsoft Office, especially Excel
• ERP or MRP system experience preferred
• Strong communication, organization, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment