Operations Coordinator

Thoro Clean does pressure washing and window cleaning for homes in Broward and Palm Beach County, Florida. Vetted, insured local partners do the work;
Thoro Clean handles the quote, the scheduling and the customer. We start taking jobs on November 1, and we're hiring our first Operations Coordinator to run the day-to-day.

Pay: $19–22/hour

Schedule: Monday–Friday, 9am–5pm, with some flexibility

Type: Full-time, W-2

Location: Hybrid — Broward or Palm Beach County, FL

Start: Late October 2026

You're the first point of contact for every Thoro Clean customer — by phone, text, and email — and the person making sure each job gets quoted, scheduled, completed, and followed up on. This is our first operations hire for the Florida launch, so you'll be building the day-to-day rhythm of the business alongside the founder, not just following an existing playbook.

• Answer inbound calls, texts, and emails and respond within our standard response times
• Quote jobs using our rate card (pressure washing, window cleaning, and add-ons like gutters and screen enclosure cleaning)
• Book confirmed jobs into the schedule and apply promo codes correctly
• Assign jobs to available subcontractor partners and confirm they have everything they need
• Check in with partners the morning of each job and confirm on-site arrival and completion
• Collect before/after photos from partners for the customer and for marketing
• Send review requests after job completion and track review milestones
• Handle customer complaints per our process — acknowledge, gather details, schedule a redo within our 7-day guarantee
• Flag anything outside standard scope (unusual property size, HOA/commercial inquiry, refund situations) to the founder

• Based in Florida (Broward or Palm Beach County preferred)
• Comfortable and clear on the phone with customers
• Organized — can run a schedule and a CRM without things falling through the cracks
• Can follow a pricing system and standard procedures without needing every decision escalated
• Basic comfort with a CRM, shared calendar, and business email/text
• No industry experience required — we'll train you on the rate card, our process, and our subcontractor network

A plus, not required: experience in customer service, scheduling/dispatch, or home services.