Manager Learning and Development

Summary

As the Learning and Development Manager, you will lead our Learning and Development initiatives to enhance the skills of our workforce in selling high-end jewelry. You will be responsible for developing, implementing, and managing training programs that align with our organizational goals, focusing on content development, colleague evaluation, and training implementation.

• Develop and facilitate training solutions for high-end fine jewelry.
• Design and deliver engaging training modules for new hires and ongoing development.
• Educate teams on product details including materials, craftsmanship, sourcing, and care.
• Train in luxury consultative selling techniques and closing high-value sales.
• Track training effectiveness through KPIs such as conversion rates and client retention.
• Design, develop, and maintain training materials for high-end fine jewelry.
• Deliver training materials that are field-based, web-based, and classroom-based.
• Identify and correct areas of concern to increase sales.
• Create clear instructional materials and documentation.
• Continuously assess and improve training programs based on feedback and performance metrics.
• Travel for events or onsite training.
• Develop and conduct Train the Trainer programs for Jewelry Brand Ambassadors.

• 7+ years of experience with a bachelor's degree or equivalent.
• Training knowledge in luxury fine jewelry and/or watch industry required.
• Proven ability to build and execute Learning and Development strategies.
• Great presentation skills and knowledge of high-end jewelry qualities.
• Exceptional communication, project management, and problem-solving abilities.
• Excellent organizational skills with attention to detail.
• Excellent command of the English language.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for jewelry, timepieces, and learning and development.