Technical Service Consultant

Message from Your Future Leader

Get ready to embark on your journey as a Technical Service Consultant I ning our dynamic team in Fort Lauderdale, you will play a pivotal role in supporting market sales expansion efforts and delivering innovation products from concept to market. By bringing your strong technical knowledge in paper making processes, you'll be instrumental in helping our customers unlock the full potential of Suzano’s industry-leading product lines, particularly in new applications like packaging, specialties, and softwood substitutions.

You will be joining a high performance team that excels in applying traditional and emerging knowledge bases in new and creative ways to solve complex problems.
Join us in building the best technical fiber team in the world.

• Market Prospection and Customer Engagement:
  • Collaborate with our sales team to identify and prospect new applications for our market pulp products.
  • Engage in technical discussions with customers, offering expertise in refining optimization and process auditing to enhance machine runnability, reduce production costs, and minimize energy consumption.
• Innovation and Sustainable Solutions:
  • Explore innovative business models and co-investment opportunities with customers to promote sustainable fiber usage.
  • Stay updated on the latest industry trends and emerging technologies to identify opportunities for growth.
• Customer Support and Issue Resolution:
  • Ensure efficient and timely responses to customer complaints and concerns, fostering strong customer relationships.
• Technical Data Exchange and Field Support:
  • Facilitate remote technical data exchange between customers and our pulp production sites to address technical inquiries and provide necessary support.
  • Offer on-site field support during product qualification and development trials at customer facilities.
• Competitive Analysis and Industry Engagement:
  • Analyze competitive landscapes and emerging technologies to provide strategic insights for decision-making.
  • Participate in industry events and conferences to build networks and represent Suzano in the North American market.

• Bachelor's degree in a relevant field (e.g., Paper Science, Chemical Engineering, Pulp & Paper Technology).
• Proven results in the pulp and paper industry with a minimum of 8-10 years of experience strongly preferred.
• Strong technical knowledge in paper making processes, refining optimization, and machine runnability. Expertise in specialty and packaging grades will be an advantage but is not required.
• Exceptional communication and customer engagement skills.
• Ability to stay updated on industry trends and emerging technologies.
• Willingness to travel up to 65% of the time and participate in industry events and conferences.
• Relocation to Fort Lauderdale, Florida, USA is required for this position.

• Variable Compensation:
  Enjoy a competitive bonus program.
• Paid Time Off (PTO):
  Start with 18 business days.
• Birthday Off:
  Celebrate your special day.
• 401(k) Retirement Plan:
  Company match.
• Life Insurance:
  Group life insurance coverage.
• Health Insurance:
  We cover 100% of the cost. Coverage includes:
  • BCBS Blue Options
  • Principal Dental, Vision, and Disability Insurance (Short and Long Term)
  • Subsidized Gym Memberships:
    Support for fitness goals with subsidies for gyms and studios.
  • Employee Assistance Program (EAP):
    Resources and support for personal and professional challenges.

Suzano is proud to be an Equal Opportunity Employer.

Suzano provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. Suzano complies with applicable state and local laws governing non-discrimination in employment in every work location.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.