Technical Service Manager Americas

Main Responsibilities:

Disciplinary and technical leadership of the Technical Service Healthcare and Industry team.

Develop a local technical service team structure, steer the merger and cross-training between LSI, TS IND, and TS HC to increase flexibility and responsiveness (remote/onsite).

Develop and support customer success and installation management and remote support processes.

Support the local technical service transformation by optimizing the customer workflow, including increasing after‑sales revenues, maintenance contracts, and leveraging local market knowledge and networks.

Ensuring the qualification and continuous training of the team.

Introduction and monitoring of KPIs related to service quality, maintenance contracts, and customer satisfaction.

Preparation of regular reports and analysis for sales and service meetings.

Completed technical degree, ideally in a nature science, electrical engineering, or medical engineering.

Several years of experience in technical customer service for medical devices or similar.

Technical Service hands‑on experience is an advantage.

Several years of leadership experience, ideally within a customer‑facing environment and cross‑functional teams.

Target‑oriented leadership style.

English fluent.

Very good MS Office skills.

Experience with ERP and CRM systems / Salesforce Service Consol is a plus.

Knowledge of service and project management tools is desirable.

Strong customer orientation and the ability to communicate complex technical information in an understandable and engaging way.

Analytical thinking, organizational skills, and result orientation.

Confident and independent working style combined with strong problem‑solving abilities.

Hands‑on mentality.

Strong quality and responsibility awareness.

Excellent teamwork and communication skills.

Solution‑oriented and quick decision‑making.

Customer Centric Mindset.