Child Support Case Processing Analyst

Child Support Case Processing Analyst -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, assisting customers, interacting with legal services providers, other states, employers, and other business partners, making decisions based on case information and provided documentation.

Minimum Requirements:

Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. Substitutions:
Relevant education may substitute for the required experience. Preferences:
Experience with negotiation techniques in a business setting.

Special Notes:
This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

Applicants must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. Gaps of employment of 6 months or more must be addressed in the application. Applicants who do not provide all necessary information may not meet the requirements for this position.

Salary: $38,760.36 - $45,004.08. Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information:
Naomi Johnston, , Naom

Screening Disclaimer:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

Artificial Intelligence (AI) Disclaimer:
In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

Online Skills Assessment:
After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an in-person skills assessment. The candidate must complete the skills assessment, achieving a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview.

Candidate Pool:
Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)

Criminal Background Checks:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Work Authorization Requirements:
The Department of…