Manager of Collections

Lead With Strategy. Drive Recovery. Elevate The Owner Experience.

Fort Lauderdale, Florida (Onsite)

Vacatia is redefining the vacation ownership experience through innovation, operational excellence, and a people‑first culture. As a leading hospitality and timeshare management company, we support resorts, homeowners associations, and owners nationwide with integrated solutions across management, rentals, sales, and mortgage servicing. Our teams are collaborative, data‑driven, and focused on delivering measurable results while maintaining empathy and service at the center of everything we do.

Vacatia is seeking a strategic and results‑driven Manager of Collections – Mortgage Department to lead our mortgage collections team in Fort Lauderdale. This role is responsible for overseeing daily operations, reducing delinquency rates, ensuring regulatory compliance, and driving performance excellence. You will balance financial recovery objectives with a high‑touch owner experience, creating processes and accountability structures that strengthen both cash flow and brand reputation.

This is a leadership opportunity for someone who thrives in a fast‑paced, metrics‑driven environment and knows how to motivate teams while navigating complex regulatory landscapes.

Your leadership directly supports the financial health of our organization while helping owners navigate their accounts with clarity and respect.

We empower leaders with reporting tools, analytics, and visibility to proactively adjust strategies and improve outcomes.

You’ll partner cross‑functionally with Mortgage Services, Finance, Operations, HR, and Technology to continuously enhance processes and systems.

Vacatia is expanding and evolving creating opportunities to implement automation, improve servicing systems, and build scalable collection strategies.

We value professionalism, empathy, and accountability. You’ll lead a team culture that balances performance expectations with service excellence.

• Lead, coach, and develop a high‑performing mortgage collections team focused on delinquency reduction and owner experience.
• Design and optimize collection strategies that proactively mitigate risk and improve recovery rates.
• Ensure full compliance with FDCPA, TCPA, and all applicable federal, state, and local regulations.
• Analyze delinquency trends and present performance insights and recommendations to senior leadership.
• Collaborate cross‑functionally to improve servicing systems, automation, and process efficiencies.

• 5+ years of experience in mortgage collections or consumer finance, including supervisory leadership.
• Working knowledge of debt collection regulations including FDCPA and related compliance standards.
• Experience with Concord or similar mortgage and collections platforms.
• Strong analytical, reporting, and problem‑solving skills with high attention to detail.
• Bachelor’s degree in Business, Finance, or related field preferred; ACA or CCA certification is a plus.

If you’re a strategic collections leader who can drive performance while maintaining empathy and compliance, we invite you to bring your expertise to Vacatia. Join a company that values innovation, accountability, and service — and help shape the future of mortgage servicing within hospitality.