Member Services Representative, AACU Branch Operations (Bilingual

Member Services Representative, AACU Branch Operations (Bilingual)

Posting

Start Date:

8/7/26

Location
:

Sheltair Aviation Bldg (FLL-SHAV)
Cities
:

Fort Lauderdale - FL
Requisition :87268

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This job is within the American Airlines Credit Union. The role is r esponsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

• Opennew accounts, selland process
  
  Credit Union services for new and existing members
• Postdeposits and process loan payments
• Process various monetary transactions and maintain account information
• Perform Notary Services as required
• Createand promote positive name recognition for the Credit Union
• Workwith branch/department managers and leverage cross-selling opportunities
• Research member inquiries and provide solutions as required in a timely manner
• Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Fostera culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
• Perform loan interviews, processing and disbursement activities, as assigned by manager
• May work a rotating Saturday schedule depending on job location
• Perform other duties as assigned
• The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

• High school diploma or GED
• Must be fluent in Spanish (read, speak and write)
• Must be able to work in-person at assigned branch location
• Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
• Job level to be determined bythe candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

• College degree in business, finance, or related area,or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
• Previous banking or Credit Union experience
• Previous experience in a service-culture environment

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to exercise excellent member service skills
• Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to interact professionally with all employees and members
• Ability to speak, read, and write in English is required;
  Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work…