Senior Banking Operations Manager

Senior Banking Operations Manager | Aventura, FL About Safra National Bank of New York

Safra National Bank of New York ( Safra National ) is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches and offices in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.

The Senior Manager – Credit Cards, Electronic Banking Services, Deposits and Loan Operations is responsible for overseeing the end-to-end operations of credit cards, electronic services, deposit account management, loan booking and servicing, ACH processing, check discrepancies, non-posted transactions, and subsidiary and general ledger (GL) reconciliations. Additionally, this role manages Broadridge (BPS) account maintenance processes to ensure accuracy, efficiency, and compliance with regulatory and internal standards.

Is also responsible for overseeing the strategic direction, operational excellence, and client-centric delivery of credit card operations and electronic banking services within the Banking Operations Department. Reporting to the SVP, Head of Banking Operations, the Senior Manager plays a critical role in maintaining operational excellence in the day to day in a safe and sound manner.

• Ensure efficient card issuance, activation, and delivery processes.
• Monitor credit card transaction processing, fraud detection systems, and chargeback operations.
• Establish and monitor service level agreements (SLAs) with card processors, payment networks, and other vendors.
• Drive automation and digitalization in credit card operations to enhance client experience and operational efficiency.

• Ensure full compliance with applicable regulatory requirements, including credit and fraud risk management standards.
• Oversee credit limit assignments, authorizations, and risk assessments for individual and corporate accounts.
• Collaborate with the Fraud, Risk and Compliance teams to manage fraud prevention strategies and ensure real-time monitoring of suspicious activity.

• Collaborate with relationship managers to address credit card-related inquiries and customize solutions for individual clients.
• Lead efforts to educate clients on cards operational matters and protocols, and benefits.

• Ensure efficient account activation, profile setting and delivery processes.
• Monitor transaction processing.
• Establish and monitor service level agreements (SLAs) with internal customer service
• Drive automation and digitalization in electronic services operations to enhance client experience and operational efficiency.

• Collaborate with relationship managers to address electronic services-related inquiries and customize solutions for individual clients.
• Lead efforts to educate clients on electronic services operational matters and protocols, and benefits.

• Partner with IT and cybersecurity teams to safeguard electronic banking systems from data breaches and unauthorized access.

• Establish a high-touch internal client support framework to address electronic banking inquiries and resolve issues promptly.
• Collect feedback to continuously enhance the operational experience, focusing on ease of use and personalization.
• Deliver training sessions or informational resources to educate clients…